A clearer handover. Fewer repeat explanations. More time for guests.
Write once, find the context, pick up the next action. Fewer repeat explanations between reception, housekeeping managers and the technical team.
Built for a hotel team. Client details are kept private.
Editable planning estimate
Fewer interruptions. More time for your team.
11 h 05 min
combined staff time saved per week in this example
7 days, 3 daily handovers between 2 people, plus briefing preparation and 5 separate explanations a day.
Planning estimate from the assumptions shown, not a measured client result.
The outgoing and incoming colleagues hand over, but the information does not stop there. Other reception staff and housekeeping managers need the same context. Incomplete notes turn one update into several conversations.
The workflow follows morning, late and night shifts. Staff add a note with Enter, edit it directly and mark it complete when the work is done. Ongoing open items carry forward; relevant notes feed the housekeeping briefing.
The issue, latest update and completion status stay together. Staff can read what has happened before asking a colleague to explain it again, while housekeeping prepares from the relevant notes already recorded.
The aim is to make the next action clear, even when the colleague who wrote the note is no longer on shift.
Front office
Scan the current handover, search past notes and update an item where it already lives. Ongoing unresolved work stays visible for the next shift.
Housekeeping managers
Relevant arrivals, departures, room moves and housekeeping notes carry into the daily briefing. Reuse the previous team allocation, adjust it and print when needed.
Technical follow-up
Record what needs attention, add the update and mark the item complete when it is resolved. Reception can see the status without starting the story from the beginning.
A walkthrough of the handover and briefing workflow, using sample entries to keep guest and client details private.
Type the update, choose the relevant category and press Enter. Everyday notes should be quick to record.
Edit in place, mark complete or reopen when necessary. The context stays with the item.
Ongoing open items carry into the next shift. Staff do not need to rebuild a list of what is still outstanding.
Search current and previous notes. The handover becomes a useful reference throughout the shift.
Editable planning estimate
Complete notes help front-office colleagues and housekeeping managers prepare for the next shift without gathering the team or explaining the same issue to each person again. Adjust this hypothetical example to your own workflow.
combined staff time saved per week in this example
11 h 05 min
Approximately 11.1 staff hours per week
Planning estimate from the assumptions shown, not a measured client result.
The outgoing and incoming colleague can find complete notes instead of rebuilding the context together.
Minutes per person, per scheduled handover.
Staff time saved per week
7 h 00 min
7 days × 3 handovers × 2 people × 10 min = 420 staff-min/week
Relevant handover notes are already available for the housekeeping manager preparing the briefing.
Minutes per day for one person's preparation; briefing attendance is excluded.
Staff time saved per week
1 h 45 min
7 days × 15 min preparation = 105 staff-min/week
Outside the scheduled handovers, fewer interruptions to find a colleague and explain an issue again.
Minutes per participant, per separate explanation; include both speaker and listener.
Staff time saved per week
2 h 20 min
7 days × 5 explanations × 2 people × 2 min = 140 staff-min/week
Use whole numbers. Zero excludes an activity. After-times cannot exceed before-times; participant counts include the person explaining.
Count briefing preparation once, and only explanations outside scheduled handovers. Exclude guest-facing work and any minutes already counted.
This combines staff time across the team, not elapsed shift duration or a reduction in headcount.
The value is not just a shorter handover meeting. It is fewer interruptions later: less time finding the right colleague, repeating context and checking whether a note has been dealt with.
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